Amara World Hotels

Our Total Quality Policies;

ISO 9001 Quality System

Quality is a passion for us. We continuously improve our business and the services we offer. We define our quality standards simple and understandable and ensure their full adoption by all our employees and other stakeholders. As management, we are primarily responsible for the implementation and development of all quality processes and for complying with the legal requirements.

ISO 22000 Food Safety System

We offer the best quality and freshest food products to our guests. We manage our food production, presentation and hygiene processes with precision and professionalism. We work 100% in accordance with Republic of Turkey laws and food safety regulations . We carry out our works with great attention and continuity on food safety.

ISO 18001 Occupational Health and Safety System

Occupational health and safety is always the first priority in our hotels. We work 100% in accordance with Republic of Turkey laws and occupational health and safety regulations. With our competent staff, we ensure that all activities required by the occupational health and safety system are fulfilled in our hotels.

ISO 14001 Environmental Safety System

We protect our environment with high precision. We apply the standards, Republic of Turkey laws and regulations related to this issue carefully in our hotels. We carry out all the environmental audit, control and management activities within the Environmental Management System completely with the principle of sustainability and we continuously improve ourselves to prevent environmental pollution.

ISO 10002 Complaint Management System

We treat all complaints of our guests, employees and interested parties with great care. We don't cover the complaints. On the contrary, we clearly share and evaluate complaints within the principles of transparency and honesty. We put a lot of effort to find solutions. We develop durable solutions to avoid repetition of the problem and we work 100% in accordance with Republic of Turkey laws and regulations related to the matter. We make maximum use of technological opportunities in the management and administration of all 10002 processes. We integrate the complaint management data with our management performance activities, and this way we aim to achieve the best as a team continuously.

Aim For Excellence

Amara World Awards

We are proud of getting awards from the World’s most trusted and best-known institutions in different categories. But our biggest award is our satisfied and happy guests who had the most amazing, unforgettable time in Amara World. We thank all of our guests who honored us with their awards and presence.

Tripadvisor

The largest world travel portal TripAdvisor.com has published the 25 most popular Turkey hotels in 2011&2012. Following the users vote Amara World Hotels has taken a place on the list too.

We thank our guests which haver honored us these award.

HolidayCheck

Having a headquarters in Swiss and known as the world’s largest hotel review site www.holidaycheck.com, each year gathered an extensive list of the hotels which have the highest ratings. Guests giving the scores according to the criteria such as “Location” and “Service Quality” of facilities. Taking in account the guest’s satisfaction rate the top 99 hotels are awarded.

Below listed Amara’s have been honoured by this award in the mentioned years;

Amara World Hotels 2005, 2006, 2007, 2008, 2010, 2011, 2012

We thank our guests which have honored us these awards.

TUI

It is given according to the results of questionnaires which have been filled by the guests of TUI Germany (one of the biggest tour operators in the world) between thousands of hotels.

Below listed Amara’s which have been honored by this award in the mentioned years;

Amara World Hotels

2005, 2006, 2007, 2008 , 2009, 2010, 2011, 2012

We thank our guests which have honored us these awards.

OtelPuan

“Otel Puan” awards are sorted according to the guest assessments as the “Overall Satisfaction Score”, “Recommended Facility Rate”, “Price / Performance Rate” and “Independent Resorts Inspection Score “. To receive the Gold Puan facilities are evaluated on the following categories: “Children’s Friend”, “Romantic Honeymoon Facility” and “Special service for handicap guests”.

Below listed Amara’s have been honored by this award in the mentioned years;

Amara World Hotels 2009 Bronz, 2010 Altın

We thank our guests which have honored us these awards.

Thomson

The Hotels which find a place in the Thomson First Choice catalog within the TUI UK (Main Catalog, Platinum Catalog) could be awarded if the facility takes more than 90% of guest satisfactions.

Classified by category (4 star, 5 star), TUI UK “Gold Medal Award” is the most prestigious awards in the Platinum 5 stars Catalog. Amara World Hotels became the fist in this category in 2009* and 2010* has been awarded by “Overall Winner Best Platinum TTTTT” prize. In each category, the best of the best hotel is winning the title of the “Overall Winner” which is assigned to a hotel with the highest guest satisfaction.

Amara World Hotels 2009*, 2010*, 2011

We thank our guests which have honored us these awards.

Zoover

Zoover is the largest independent European travel site which is easily accessed by visitors and given vacationers the assessment and ideas about the hotels and the regions. A Zoover award is a result of a comprehensive assessment of the published on Zoover.com site guest reviews, and their scoring.

Below listed Amara’s have been honoured by this award in the mentioned years;

Amara World Hotels

2009 (Congratulations with your Zoover Select sticker), 2010, 2011, 2012

We thank our guests which have honored us these awards.

Gold Travel

As a result of audits conducted by Travelife Sustainability and due to the facilities efforts, has been awarded with the Gold Travel Award in a category of “Green Hotel”.

* Travelife award is valid for 2010-2012.

We thank our guests which have honored us these awards.

Worldberry

According to the member of tourists who have had a rest with the company TEZ Tour, Amara World Hotels have received the diploma «TEZ Tour Worldberry » as the best Hotel partner.Below listed Amara’s which have been honored by this award in the mentioned years.

Below listed Amara’s have been honoured by this award in the mentioned years;

Amara World Hotels

Amara World Hotels 2009 (Most Turnover in 5 star), 2009 (Overall Customer Satisfaction) , 2010 (Most Turnover in 5 star), 2011,2012 (Best Staff), 2010 (Overall Customer Satisfaction)

The awards received by Amara World Hotels once again have confirmed the quality of services.

Blue Award

Each year, TUI Nordic gives it’s associated Hotels in Turkey the Blue Award in gold, silver and bronze, choosing among all of them. 50.000 guests rated the “Services” and “Quality”, “Overall Holiday”, “Friendliness of Staff”, “Location of the Hotel”, “Room Furnishings”, “Cleanliness” and “General Impression of the Hotel”.

We thank our guests which have honored us for these award.

TUI Umwelt

TUI environmental award is a special glory for the TUI hotel-partners whoplay an active role in protecting the environment and assuming social responsibility. Due to the content organized among many distinguished hotels, Amara World Hotels were awarded with the special prize through it’s excellent performance and efforts in the area of sustainable hotel management and took a title of the Environmental Champion.

We thank our guests which have honored us these awards.

Tourindex.ru

From 2011, the website www.tourindex.ru is annually held the vote, which is attended only by professional travel agencies in Russia and the CIS countries, estimating hotels in terms of their geographical location in the following 6 categories; “The Best Honeymoon Hotels”, ”The Best Family Hotels”, “The Best Design Hotels”, “The Best Convention Hotels”, “The Best SPA Hotels” and “The Best Luxury Hotels”. Only the votes of professional agencies and online questionnaires were the selection criteria.

ENVIRONMENTAL MANAGEMENT SYSTEM POLICY

Within the framework of the tourism sector, the environmental management philosophy of Amara World Hotels is comprised of minimising the effects of our activities on the environment by complying with all of the environmental and administrative regulations both within and outside of the facility, to prevent air water and noise pollution and the negative effects of these on human health through the correct use of resources and the best possible separation of waste, to ensure that the permanence of health, the environment and natural life are maintained through the training we provide our staff, and to leave a cleaner environment for the future generations.

Certificates

The Blue Flag works towards sustainable development of beaches and marinas through strict criteria dealing with water quality, environmental education and information, environmental management, and safety and other services. The Blue Flag is owned and run by the non-government, non-profit organization the Foundation for Environmental Education (FEE). In Turkey the program Blue flag is coordinated by Turkish fund of ecological education Ė T‹R«EV. 49 countries are participating in the Blue Flag Program, 30 of them are in Europe.

Green Star is a non-profit organization that encourages businesses to practice waste reduction, energy conservation and pollution prevention through education, technical assistance, and an award-winning Ďgreen businessí certification program. Green Star certificate is given by Ministry of culture and tourism. It contains a set of 122 sustainability criteria comprising all areas of the hotels. Organization must meet at least 8 base standards to achieve the Green Star Award. This certificate is given only to those participators who gain enough scores.

TUI UMWELT CHAMPION

TUI environmental award is a special glory for TUI hotel partners who play an active role by protecting the environment and assuming social responsibility. The Competition was organized among many distinguished hotels who play an active role in the field of environmental protection and assuming social responsibility, in competition of Environmental Champion 2011, Amara World Hotels is awarded special through it’s excellent performance and activities in the area of sustainable hotel management.

Göynük - Kemer - Antalya – Turkey